Ally is the largest auto loan lender by volume in the U.S. They offer a variety of auto loan options through GM, Chrysler, Mitsubishi, Saab, and Suzuki dealerships.
Ally Auto Loan
Ally has an exclusive lending relationship with many auto brand-specific dealerships throughout the U.S. Their strength is in getting people approved for an auto loan, not getting their customers the best rates.
Pros
Multiple loan products
National dealer network
Ally auto balloon advantage
Cons
Dealership financing only
Poor customer service
High APR% rates
Who Is Ally Auto Finance?
Ally Auto Finance was originally GMAC Financing until 2008, when they became a bank and changed to their present name, Ally Financial.
Ally Auto Financial is the largest auto lender by volume in the U.S., with over 6 million customers. Today Ally is the 25th largest bank in the United States.
Ally auto loan offers a variety of auto loan options through GM, Chrysler, Mitsubishi, Saab, and Suzuki dealerships.
What Makes Them Different?
Ally has an exclusive lending relationship with many auto brand-specific dealerships throughout the U.S. Their strength is in getting people approved for an auto loan, not getting their customers the best rates.
Think of Ally auto loans as a convenience when you are looking to make an impulse vehicle purchase, Ally car loan is there to make it as easy as possible, but it will cost you.
Dealership financing is where most of the profit is made in the auto sales industry. Ally is the largest dealership lender in the industry.
How Does Ally Loan Work?
Ally auto loans are only offered through dealerships at brands like GM, Chrysler, and Mitsubishi. The only way you will be able to get an Ally auto loan would be through one of their network of dealerships.
Ally Auto Loan Interest Rates
Before starting the auto loan process, there are a couple of things you should familiarize yourself with and the Ally auto loan calculator is a great tool.
You should be aware of the current interest rates for car loans, and the Ally car loan calculator will be helpful in determining how much of a loan and payment you can afford.
Estimating Your Rate
Once you have an idea of what your starting interest rate might be you can now use the Ally monthly car payment calculator to help explore rates and payments.
During this step, you will choose the type of loan, the loan amount, put in your credit type or actual credit score, and then your Zip Code.
Once you complete this process, you will see 3 different APRs, a low APR, an average APR, and a high APR.
You can use the Average APR to help determine what your monthly car note may be.
Finally, you will take the estimated loan amount with the Annual Percentage Rate or APR that you received from the “Estimate Your Interest” Tool to get a rate.
AllyAuto Finance Customer Reviews
Ally’s strength is getting its customers in vehicles quickly.
They are not focused on anything beyond getting you to sign their high APR rate car loan.
Consequently, their customer service, once you have obtained your loan, leaves a lot to be desired. Customers complain of long delays in receiving responses to requests and disorganization throughout all departments.
Below are some of the Ally auto loan reviews:
As part of the process of this review, we read countless reviews of Ally auto loans, and while it is not uncommon for a large company to have negative reviews, these were especially troubling.
Looking closely, it doesn’t take long to realize that Ally auto customer service consistently shows a callousness to problems they have created and will make the minimal amount of effort necessary to correct a problem.
Below we have gathered the most trusted customer Ally Auto Financial reviews from sites such as Yelp, Google, and BBB for the Ally Auto Finance Division.
Ally Auto Loan Reviews | Customer Average Rating |
|---|---|
| Yelp Reviews Avg. Rating | 1.0 |
| Google Reviews Avg. Rating | 1.5 |
| Better Business Bureau Avg. Rating | 1.0 |
| Consumer Affairs Reviews Avg. Rating | 1.4 |
| Best Company Reviews Avg. Rating | 1.5 |
| Customer reviews avg. rating | 1.28 |
Ally Financial BBB – Better Business Bureau
Ally Financial has had a file at the Better Business Bureau since 1984.
Ally Auto Loans has an A+ BBB rating with 2,350 complaints in the past three years.
Ally Financial BBB complaints tend to be financially related, with claims of payoffs taking weeks to be applied while additional fees were uncured.
Most Ally BBB reviews and customer complaints are taken seriously by the company as most receive a response which is why they have an A+ BBB rating.
Conclusion
Ally auto loans are only available through their vast dealership network.
If you are sitting in a dealership right now wondering if the Ally bank auto loan offer in front of you is a good one, it probably is not.
There are a lot of better options than an Ally car loan if you are looking to get better interest rates, loan terms, and customer service.
